It is our mission to ensure that your shopping experience is simple and enjoyable therefore we have a 100% customer satisfaction guarantee on all regularly stocked merchandise purchased from us for 14 days with valid receipt.
If you are not completely satisfied with an item, you may return it within 15 days from date received. Please note: item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging. Do not write or attach shipping labels to the manufacturer’s original box, you must ship all products in a protected box with the original box packed inside.
You must email us at [email protected] to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. Returns that are shipped without a Return Authorization Number (RA#) may have processing delays up to 30 days and will be charged a 10% processing fee. There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts or packaging, or if the product is deemed unsellable.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error such as being damaged, defective, or the wrong item sent. For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD shipping. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original payment method will be credited once your return is processed. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
If an item is missing, damaged, defective, or incorrect, you must contact us by email at [email protected] within 10 days upon receipt of the package so that we can explain what steps need to be taken. After 10 days, we are no longer responsible for defective or damaged merchandise.
We are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned may be charged at the original sale price, if the remaining item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call or email us [email protected]. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.
Items may be subject to a 10% handling and restocking fee.
Due to safety standards and other regulations, we cannot accept returns for the following categories: Food Items, Special Orders (non-stock or large quantities of in-stock items), Discontinued Items, and other select products. Personalized items cannot be exchanged or returned unless the item was damaged, defective, or the wrong item sent.
17631 Ventura Blvd #250
Encino, CA 91316